Privacy Policy

Yalon LTD privacy policy (for web-site)

Yalon LTD is committed to ensuring that your privacy is protected.

Protecting your privacy and the personal information you provide us is a top priority for us. We want our users to fully understand what information we collect, how we use this information, and the steps we take to protect your personal information. Please read this privacy policy to learn more about the policies and procedures we have put in place to achieve this goal.

Note that the policies and procedures we describe here apply only to www.yaloncrystals.com (the “Site”). This privacy policy does not apply to the products or services provided by third parties that may be obtained through the use of the Site.

 

What information we collect

At www.yaloncrystals.com we collect personal information about you in order to provide you with a personalized shopping experience and the best service possible. We gather this information about you when you engage with us and use our Services, including, but not limited to, when you purchase products using our site, register or complete forms on our site, submit user-generated reviews, and interact in any social media functions or digital marketing associated with the Site.

The Information that we collect from you includes, but is not limited to:

- personal information such as your name, date of birth and gender.

- contact information such as email address, postal address and telephone number.

- financial information such as credit / debit card numbers. Notice that collecting, processing and storing of your credit card details is done by a certified third party which comply with high level security standards (like PCI-DSS).

- your marketing preferences, including any consent you have given us when you subscribe to our newsletter or set up an online account.

- if you contact us by telephone, email or live chat we may keep a record of that correspondence.

- We also collect some information automatically including, but not limited to: information related to the browser, device or operating system that you use to access our Services. your IP address, the website you came from, information on actions taken on our services including, but not limited to, pages viewed, dates and times of visits, time spent on each page and products viewed, clicked on, added to your basket and purchased.


How we use this information

We process your personal data for following purposes, among others:

- to process and fulfil your order and to provide products and services you have requested.

- to personalize our products and services for you.

- to provide customer service care.

- sending you information about changes to our terms or policies.

- verifying your identity.

- to prevent, investigate and/or report fraud, misrepresentation, security incidents or crime, in accordance with applicable law.

 

Where and when you give us your consent, we will use your personal data:

 - for direct marketing to send you e-newsletters and other promotional material about our services and to use technologies to check if these have been received and opened to help make our communications relevant to you.

- to place cookies and use similar tracking technologies (as set out in the "Cookies" section and the information provided to you when those technologies are used) to personalize content and advertising for you and to allow our content to function better.

 

On other occasions where we ask you for consent, we will use the data for the purpose which we explain at that time.

If you no longer wish for us to use your personal information for marketing purposes, you have an absolute right to opt-out at any time. You can do this by clicking on the "Unsubscribe" link at the bottom of our emails or by contacting us at [email protected].

When you register your personal information with Yalon LTD, you consent to the use of your personal data in line with this Privacy Policy. If you are under the age of 18, you must inform a parent or a guardian about our Privacy Policy and obtain their agreement to this before using any of our online services including, but not limited to, registration with www.yaloncrystals.com, subscribing to our newsletter or placing an order with us.

 

Who we share this data with

 With your consent (where required), we share your personal data with trusted third parties we have engaged to perform business-related functions on our behalf including, but not limited to, handling payments, hosting services, database maintenance, delivery of your order and conducting analytics.

 In all cases, the third party is acting on Yalon LTD express instructions and in accordance with this Policy, confidentiality and levels of security.

 We also share your personal data:

- in compliance with legal processes, for example, a court order or a subpoena, a law enforcement or government agency's request.

- with third parties if this will help us to enforce our policies and terms of use, to check for potential illegal activity, to protect the safety of other users of the Services or in response to a legal process.

- with third party platforms such as Facebook or Google to send you targeted advertisements.

 

Retaining your data

Where we process personal data for marketing purposes, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data indefinitely so that we can respect your request in future.

Where we process personal data in connection with performing a contract we will keep the data unless you ask for it to be removed.

 

Your information and countries outside Europe

Our offices and fulfillment center located in Israel, which consider as adequate country by decision of the European Commission. In order to send you your purchase in a quicker way we may offer you to fulfil your purchase from one of our partners operation centers in Europe. we will do it upon getting your consent.  

 

Security measures

We have put in place physical, electronic, and managerial procedures designed to help prevent unauthorized access, to maintain data security, and to use correctly the personal data we collect online. These safeguards vary based on the sensitivity of the personal data that we collect and store.

One such safeguard is Secure Sockets Layer (SSL) software, which encrypts the information that you provide online at our Site.

Your access to your account is password protected. We advise that you do not disclose your password to anyone. In addition, we recommend you sign out of password-protected services at the end of your session. You are responsible for all actions taken with your login name and password. If your password has been compromised for any reason, you should immediately change your password. We offer you the ability to review and change the information you submit to us by logging into the site, and once logged in as a registered user, you may change your password and user preferences.

 

Although we take appropriate measures to safeguard against unauthorized disclosures of personal data, we cannot assure you that your personal data will never be disclosed, altered or destroyed in a manner that is inconsistent with this privacy policy.

 

Your rights

You have of rights relating to your personal information:

- The right to be informed about how your personal information is being used.

- The right to access the personal information we hold about you.

- The right to request the correction of inaccurate personal information we hold about you (you can also do most of this through My Account)

- The right to request that we delete your data, or stop processing it or collecting it, in some circumstances.

- The right to stop direct marketing messages, which you can do through My Account, and to withdraw consent for other consent-based processing at any time.

- The right to request that we transfer or port elements of your data either to you or another service provider.

- The right to complain to your data protection regulator.

 

If you want to exercise your rights, have a complaint, or just have questions, please contact us.

 

Getting in touch

We hope that we can satisfy inquiries you may have about the way we process your data. If you have any concerns about how we process your data or would like to opt-out of direct marketing, you can get in touch with us at [email protected], calling +1-888-77YALON or +972-36806529 or writing to us at

84 Ben Zvi road

Tel Aviv

Israel

 

Changes to this privacy policy

From time to time, we may update this notice. We will notify you about any upcoming material changes by either sending you an email to the email address you most recently provided to us or by prominently posting a notice on our Services. We encourage you to periodically check back and review this notice so that you know what personal data we collect, how we use it, and with whom we share it.